Heald Achieve 90% on Customer Satisfaction Survey

We are delighted to announce that Heald has achieved 90% on our annual Customer Satisfaction Survey. 

The survey was undertaken as part of Heald’s ISO 9001: 2015 accreditation criteria. The result certifies that Heald has commissioned an independent customer satisfaction survey conducted in compliance with ISO/TS10004:2018: Quality Management System Guidelines. Heald was presented with the Platinum Award by Customer Surveys Ltd.

Positively, 100% of customers surveyed said they would recommend Heald and answered ‘yes’ to Heald fulfilling their requirements. Likewise, 89% of customers said they would recommend us.

Debbie Heald MBE commented on the Platinum Award: “At Heald, ensuring customer satisfaction and going above and beyond for our projects is something we value greatly. It’s fantastic to see that our clients have been pleased with the hard work the team has carried out. The whole team is over the moon with this score, and we look forward to maintaining the highest customer satisfaction standards moving forward.”

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