Sales and Maintenance Assistant – Trainee Apprenticeship

Heald Ltd are a well-established organisation that specialises in the design and manufacture of Innovative Security Products.

We are currently experiencing a period of considerable growth and as such are looking to expand our sales and maintenance department.

Hours of work – 37.5 hours per week. Would suit a school/college leaver.

Duties and Responsibilities:

  • 1st line of contact with customers and engineers
  • Provide administrative support to service Engineers
  • You will use a variety of systems to organise, plan and process data
  • Book in planned maintenance and breakdown appointments with clients
  • Responsible for the administration of customer files ensuring all compliance documentation is in order
  • Answer all incoming communications via telephone and email for the department
  • Ensure all client documentation is compiled and retained in accordance with company procedure and Data Protection Act
  • Any other duties as requested by the company

Key skills:

  • Good organisational skills
  • Good level of education
  • Good computer literacy
  • Good communicator and able to provide exceptional customer service, both internally and externally
  • Able to work flexibly
  • Excellent time keeping and excellent customer service

Additional information:

  • Driving license unless you reside in Hornsea as not on a bus route.
  • Job Type: Apprenticeship

To apply, send a copy of your CV and covering letter explaining why you feel you would be a good fit for the business to Debbie Heald via